Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the Done-Deal platform and services (“Service”) operated by Done-Deal (“Done-Deal,” “we,” or “us”). By creating an account or using the Service, you agree to be bound by these Terms. If you are using Done-Deal on behalf of a brokerage or other organization, you represent and warrant that you have authority to bind that entity, and these Terms apply to that entity. If you do not agree to these Terms, you may not use the Service.

We may update these Terms from time to time. We will notify active users by email at least 14 days before material changes take effect. Continued use of the Service after that date constitutes acceptance of the revised Terms.

2. Service Description

Done-Deal is an AI-assisted transaction coordination platform for real estate agents. The Service includes an AI transaction coordinator (“Reme”) that helps track deadlines, draft communications, route documents, and manage compliance tasks.

Done-Deal is a software platform, not a licensed real estate broker, transaction coordinator, or attorney. Reme’s outputs — including drafted emails, deadline calculations, and compliance task suggestions — are provided as productivity tools to assist licensed professionals. You remain solely responsible for all professional judgments, legal compliance, and actions taken in connection with your real estate transactions.

The Service is designed for use in Colorado residential real estate transactions and is built around Colorado Real Estate Commission (CREC) rules and timelines. It may not account for requirements in other states or jurisdictions.

3. Account & Eligibility

To use Done-Deal you must be at least 18 years old and either a licensed real estate professional or brokerage staff authorized to use TC services on behalf of licensed agents. You are responsible for all activity that occurs under your account, including actions taken by anyone you grant access to. You must notify us immediately at support@done-deal.co if you become aware of any unauthorized access to your account.

One account is associated with one email address. You may not share account credentials with other individuals. Done-Deal reserves the right to terminate accounts that are shared in a manner inconsistent with your subscription plan.

4. Subscription & Payment Terms

Done-Deal offers monthly and annual subscription plans. Current pricing is displayed on the Done-Deal website. All fees are stated in U.S. dollars and are exclusive of applicable taxes, which are your responsibility.

• —Non-refundable: Payments are non-refundable except that if you submit a written refund request to support@done-deal.co within 30 days of your initial subscription purchase and have not made substantial use of the Service, we will consider your request in good faith.
• —Auto-renewal: Subscriptions renew automatically at the end of each billing period. You may cancel at any time through your account settings; cancellation takes effect at the end of the current billing period.
• —Price changes: We will provide at least 30 days’ advance notice before increasing subscription prices. Continued use after the effective date constitutes acceptance of the new price.
• —Late payments: Overdue amounts accrue interest at 1.5% per month (or the maximum rate permitted by law, whichever is less).

5. Intellectual Property

The Done-Deal platform, including its software, AI models, user interface, and documentation, is the exclusive property of Done-Deal and is protected by copyright, trademark, and other intellectual property laws.

Your transaction data, uploaded documents, and client information (“Customer Data”) remain your property. You grant Done-Deal a limited license to process Customer Data solely to deliver the Service to you. We will not use Customer Data to train AI models without your explicit, opt-in consent.

You may not copy, modify, distribute, sell, or reverse-engineer any part of the Done-Deal platform. You may not use Done-Deal’s name, logo, or trademarks without our prior written consent.

6. Document & E-Signature Disclaimer

Done-Deal facilitates the routing, tracking, and signing of real estate documents. We are not a party to any transaction processed through the Service. The following limitations apply:

• —Agent responsibility: You are solely responsible for ensuring that documents you process through Done-Deal are legally valid, use appropriate CREC-approved forms, comply with applicable Colorado real estate law, and meet any counterparty requirements.
• —E-signature law: Done-Deal does not determine whether specific documents are subject to exceptions under the Electronic Signatures in Global and National Commerce Act (E-SIGN), the Colorado Uniform Electronic Transactions Act, or other applicable e-signature laws. You are responsible for making that determination.
• —Consumer transactions: You are responsible for determining whether any transaction involves a consumer, and if so, complying with all consumer protection requirements applicable to that transaction.
• —Retention: Done-Deal stores transaction records for 7 years as a convenience. You are solely responsible for determining your document retention obligations under applicable law and for maintaining your own copies of all records.
• —AI communications: Emails and other communications drafted by Reme are suggestions for your review. Done-Deal does not warrant that AI-drafted communications are legally sufficient, accurate, or appropriate for any specific transaction.

7. Acceptable Use

You agree to use Done-Deal only for lawful purposes in connection with legitimate real estate transactions. You may not:

• —Upload fraudulent, forged, or illegally obtained documents
• —Use the Service to facilitate unlawful real estate practices or wire fraud
• —Attempt to access another user's account or data without authorization
• —Scrape, copy, or systematically extract data from the platform
• —Reverse-engineer, decompile, or attempt to derive source code from the Service
• —Resell or sublicense access to Done-Deal without written consent
• —Use Done-Deal if you are a direct competitor, without our prior written consent
• —Introduce malware, viruses, or other harmful code to the Service

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, DONE-DEAL EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. DONE-DEAL DOES NOT WARRANT THAT:

• —The Service will be uninterrupted, error-free, or secure
• —Reme's deadline calculations, communications, or compliance suggestions are accurate or legally sufficient
• —The Service will meet your specific business requirements
• —Any defects in the Service will be corrected

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DONE-DEAL’S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO DONE-DEAL IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) $100.

IN NO EVENT WILL DONE-DEAL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, LOSS OF A REAL ESTATE TRANSACTION, MISSED DEADLINES, ERRORS IN AI-DRAFTED COMMUNICATIONS, DATA LOSS, OR BUSINESS INTERRUPTION — EVEN IF DONE-DEAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Indemnification

You agree to defend, indemnify, and hold harmless Done-Deal and its officers, directors, employees, and agents from and against any claims, liabilities, damages, and costs (including reasonable attorneys’ fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation, including CREC rules; (d) the content of documents you process through Done-Deal; or (e) any dispute between you and a transaction counterparty, client, or co-operating agent.

11. Term & Termination

These Terms remain in effect while you have an active account. Done-Deal may suspend or terminate your account immediately if: (a) you fail to pay amounts owed; (b) you materially breach these Terms; (c) continued operation of your account creates legal risk for Done-Deal or other users; or (d) we are required to do so by law.

You may cancel your subscription at any time through your account settings. Upon termination or cancellation, your data will remain available for export for 30 days, after which it will be deleted — except that signed documents and audit logs for closed transactions may be retained for the full 7-year legal hold period regardless of account status. Sections 5, 6, 8, 9, 10, and 12 survive termination.

12. Dispute Resolution

These Terms are governed by the laws of the State of Colorado without regard to its conflict of law principles.

Informal resolution first: Before initiating any legal proceeding, you agree to contact us at support@done-deal.co with a written description of the dispute and allow 30 days for good-faith resolution.

Binding arbitration: If informal resolution fails, any dispute will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules (for claims under $250,000) or Comprehensive Rules (for claims over $250,000). Arbitration will take place in Denver, Colorado. The arbitrator’s award may be entered as a judgment in any court of competent jurisdiction.

Class action waiver: All claims must be brought in your individual capacity. You waive any right to bring or participate in a class action or representative proceeding against Done-Deal.

IP exception: Either party may seek injunctive or other equitable relief for intellectual property claims in any court of competent jurisdiction in Denver, Colorado.

13. General

• —Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Done-Deal regarding the Service and supersede all prior agreements.
• —Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
• —Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.
• —Force majeure: Neither party is liable for failure to perform due to causes beyond their reasonable control, including acts of God, natural disasters, government actions, or internet outages.
• —Assignment: Done-Deal may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights or obligations without our prior written consent.
• —Independent contractors: The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

Questions about these Terms should be directed to: support@done-deal.co